Is my data secure? Who can see it?
I connect to your bank through Plaid, which is SOC 2 Type II certified. I never store your bank password, only a read-only access token, and that token is encrypted. Your data travels over encrypted connections. Inside Ordino, only the people who run and support the service can access it. You can revoke my access anytime from Settings or from your bank.
Do you sell my data or use it to train AI?
No. Your data isn't sold, licensed or shared with advertisers or data brokers. I use AI models from OpenAI and Anthropic under business terms that don't allow them to train on your data.
Do I need to change my bank, cards or accounting software?
No. I work with the accounts you already have: over 12,000 banks and credit unions, and your accounting software. I'll suggest a better card or account when it's worth it, but switching is always your call.
Will you move money or send anything without me?
No money moves without your approval. Drafted emails, like a payment reminder, go out when you approve them. If you choose to, you can let me send certain kinds of messages on my own after a waiting period.
Does Ordino replace my bookkeeper or accountant?
No. I watch the day-to-day so they don't have to, and I hand them clean exports and an audit package when they need them.
Can I export or delete my data?
Yes, on any plan, from Settings. If you close your account, you have 30 days to change your mind, then your data is permanently deleted.
What do I need to text Ordino?
The Operator plan and a verified phone number. Reply STOP anytime to stop texts.
Can I cancel?
Anytime, from Settings. If you cancel within 14 days of your first payment, you get a full refund.